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M88 FAQ — Your questions, answered here

Any question about m88 — from registration to payments, bonuses to games — answered in one place.

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Browse the categories below to find the information you need

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Account & Registration
Everything you need to know about opening an account, logging in, resetting your password, and KYC verification.
10 Questions
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Deposits & Withdrawals
Learn about depositing and withdrawing via Mobile Pay, Nagad, and Rocket — including limits, methods, and processing times.
8 Questions
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Bonuses & Promotions
How to claim welcome bonuses, reload bonuses, cashback, and referral offers.
8 Questions
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Games & Betting
Learn the rules for slots, Live Casino, Sports Betting, and lottery.
10 Questions
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Security & Privacy
Learn about protecting your account and personal data, setting up 2FA, and handling suspicious activity.
7 Questions
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Support & Contact
Full details on live chat, email, and phone support hours and how to reach us.
7 Questions
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Account & Registration

Opening an account at m88 is quick and easy. On the Registration page Go and follow the steps below:
  • Enter your full name, email address, and mobile number
  • Create a strong password
  • Verify your number with the OTP sent to your mobile
  • Agree to the terms and conditions
The entire process takes under 3 minutes.

You must be at least 18 years old to open an account at m88. This is a mandatory requirement under international gaming regulations. Any account found to belong to a minor will be permanently closed.

No. Under m88 policy, each person is allowed only one account. Creating multiple accounts using the same IP address, device, or ID may result in all accounts being suspended and balances forfeited.

On the Login page Click the "Forgot Password?" option. An OTP will be sent to your registered mobile number or email. Use the OTP to set a new password — the whole process takes under 2 minutes.

KYC (Know Your Customer) is the identity verification process. Before your first withdrawal, you will need to submit a photo of your national ID or passport. This keeps your account secure and helps prevent fraud. Verification is typically completed within 24 hours.

You can update your email address and mobile number from profile settings after logging in. To change your full name, please contact the support team and submit the required KYC documents.
Deposits & Withdrawals

After logging in, go to the "Deposit" option and select your preferred payment method:
  • Mobile Pay: Send Money to the Mobile Pay number
  • Nagad: Send via the Nagad app or USSD
  • Rocket: Transfer via the Rocket app
  • Bank Transfer: Directly to your bank account
Minimum deposit is BDT 500. Funds are typically credited to your balance within 15 minutes.

Withdrawals via Mobile Pay, Nagad, and Rocket are typically processed within 2–24 hours. Bank transfers may take 1–3 business days. If your KYC verification is incomplete, your first withdrawal may be delayed.

Minimum withdrawal: BDT 500. Maximum daily withdrawal: BDT 1,00,000. Monthly limits depend on your account tier and KYC verification status. Higher limits apply for VIP members.

Wait 30 minutes first. If the issue persists, contact our support team with your transaction reference number. Most cases are resolved within 1 hour.

Yes, m88 supports select cryptocurrencies including USDT (TRC20 and ERC20). Contact the support team or check the "Crypto" option in the Cashier section to make a crypto deposit.
Bonuses & Promotions

Register After registration, a 100% welcome bonus is automatically applied to your first deposit. The minimum deposit is BDT 500 and the maximum bonus is BDT 10,000. This bonus must be claimed within 7 days of registration.

Each bonus has its own wagering (rollover) requirement. The welcome bonus generally requires 15x wagering — meaning you must place bets totalling 15 times the bonus amount before making a withdrawal. Full terms and conditions On the Promotions page View.

Invite a friend to m88 and earn a referral bonus once they register and make their first deposit. Each successful referral rewards you with a bonus of ৳500 to ৳2,000. Find your referral code in your profile settings.

Earn 5% to 15% cashback on your net weekly losses. Cashback is credited to your account automatically every Monday. VIP members receive higher cashback rates. Learn more Promotions View on page.

A bonus may be cancelled if: it expires, wagering requirements are not met, multiple accounts are detected, or bonus abuse is suspected. The expiry date for each bonus is listed on the offers page.
Games & Betting

At m88, you'll find:
  • Live Casino: Baccarat, Roulette, Blackjack, Teen Patti
  • Slot Games: 3000+ Slot Machines
  • Sports Betting: cricket, football, tennis
  • Lottery: Various lottery games
  • Virtual Sports: Virtual cricket & football
All Games On the Games page View.

With live betting, you can place bets on matches in real time as they unfold. Sports Betting Go to the page and select the "Live" tab. Odds update in real time based on match conditions, so act fast.

Odds are a numerical representation of probability. For example, a BDT 100 bet at odds of 2.00 returns BDT 200 if you win (BDT 100 stake + BDT 100 profit). Match Odds Check the latest odds for various matches on the page.

On the Lottery page Go and pick your preferred lottery. Tickets start from ৳10. Choose your numbers or go with a random pick, then complete the payment. Draw results will be sent directly to your account and any winnings will be credited to your balance automatically.

Your bets stay protected even if your internet drops or the game crashes. All game sessions are recorded on the server, so when you reconnect, the game resumes exactly where it left off. If you run into any issues, contact support.
Security & Privacy

Yes, m88 uses international-standard security measures. All data is protected with 256-bit SSL encryption. The platform is licensed and undergoes regular third-party security audits.

Go to Profile Settings > Security > "Two-Step Verification". Verify your mobile number. From then on, you'll receive an OTP on your phone each time you log in. With this enabled, no one can access your account even if they know your password.

Change your password immediately and log out of all devices. Then email support@m88-baji.com with full details. Our security team will investigate your account within 24 hours.

m88 does not sell your information to third parties. All personal data is stored on encrypted servers. To learn more, visit our Privacy Policy Read.
Support & Contact

Ways to contact m88 support:
  • Live Chat: Click the chat icon at the bottom right of the website
  • Email: support@m88-baji.com
  • Hours: 24 hours a day, 7 days a week
Bengali-language support is available.

Live chat queries are typically answered within 5 minutes. Email responses are sent within 24 hours. Complex issues may take up to 48 hours to resolve.

Email support@m88-baji.com to find out why your account was suspended. In most cases, verifying your identity with KYC documents is enough to restore access. If the suspension was due to a rule violation, you have the option to appeal.

m88 supports responsible gaming. To self-exclude, go to "Responsible Gaming" in your profile settings. You can take a break ranging from 24 hours up to 6 months. To learn more, Responsible Gaming View page.

Need more help?

Our support team is always here for you

💬
Live Chat
For instant assistance, reach us via Live Chat on the website. Support is available in Bengali.
Avg. response in 5 minutes
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Email Support
For complex issues, send a detailed message to support@m88-baji.com.
Response within 24 hours
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Read the Rules
Reading the full terms and conditions will answer most of your questions.
Terms & Conditions →
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